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Actions are not working / executed

Updated over a month ago

When noticing all (local) actions like sending text messages, creating pin codes, printing… are not working it means the so called Local Action Worker is not running properly.

This can sometimes also be noticed by the icon displayed on top of your Peripass environment:

Given the critically and complexity of this problem we advice you to

  1. contact the Peripass support team

  2. inform your IT department

Additional info

Actions not running properly can have multiple reasons like:

  • Server and/or the local action worker not running

  • Firewall rules changed and thus blocking necessary connections to Peripass or local devices

The Peripass support team will connect to your server and check the following:

  1. Local Action Worker restart

  2. Check if the firewall rules are still correctly in place

  3. Other 3rd party issues

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