When do you need this
When you have a limited queue capacity on your yard or in the near area of your yard.
Queue capacity management allows you to send visitors automatically to the correct queue (nearby / remote). Whenever new room is available nearby, visitors will be called off automatically.
Main idea
You have a nearby queue for limited physical parking spots nearby your yard.
You have a remote queue for waiting zone further away from yard
Based on certain rules, visitors are automatically informed when they are allowed to approach the yard and move from the remote queue to the nearby queue.
How to use
Enable/disable autofill of the nearby queue
Open the Options on the top of the queue and toggle “autofill nearby queue”.
Manually change the queue of a visitor
Won’t do
Queuing based on dock usage time prediction.
Queuing based on ETA data / trucks not arrived yet
Different options to fill the nearby queue
There are 2 main ways to fill the nearby queue:
Adding newly registered visitors to the nearby queue
Fifo: Visitor are allowed in the nearby queue as long as there is place left. Only when it is full, visitors are send to the remote queue.
Based on slot tracking: Only visitors in their “arrival window” are allowed in the nearby queue.
Sending visitors from the remote queue to the nearby queue
Queue autofill from remote queue will automatically call-off visitors from the remote queue. This can be enabled or disabled by the dispatcher for short period in times, depending on when they want to fill up the nearby queue.
Autofill from remote queue options:
Fifo: From the moment a spot frees up in the nearby queue, a visitor in the remote queue will be called off based on a configured order.
Based on slot tracking: A call-off will happen when both a spot is free in the nearby queue and a visitor in the remote queue is in his “arrival window”.
All of the options can be configured in Configuration > Dispatch dashboards > Edit > Basic information tab > Queue capacity section.
Communication
On the self-service kiosk - after registration
When automatic queuing is enabled visitors registering on the self-service kiosk will receive 2 type of confirmation screens. The specific content can be differentiated per profile and per configured SSK.
When dispatched to nearby queue | When dispatched to remote queue |
Where to configure: on the self service kiosk, per profile.
Via text message
When you allow autofill from the remote queue, you still have to manually enable the text message communication towards the driver. You can use the Trigger “When the (nearby/remote) queue of a visitor changes. See more: Triggers & Actions.