In addition to automated, one-way communication (SMS, WhatsApp, kiosk instructions), Peripass supports an AI-powered Driver Assistant. This assistant allows drivers to ask questions and receive contextual answers throughout their visit.
When to use the AI Assistant
The Driver AI Assistant is especially useful when:
Drivers frequently interrupt operational personnel with questions
You want to reduce manual intervention from gatehouse staff or dispatchers
Drivers get stuck during registration and require operator assistance
Instructions are complex or highly site-specific
You want to provide additional guidance for on-site navigation
The main idea
The Driver AI Assistant is configured using a site-specific prompt, enriched with your operational context (e.g. registration steps, procedures, safety rules, navigation instructions).
Drivers can interact with the assistant:
During registration (kiosk, mobile kiosk, or WhatsApp)
The assistant understands the driver’s current step in the flow and provides page-specific guidance.
After registration
Drivers can ask follow-up questions such as:“Is my registration complete?”
“Can I proceed to the dock?”
The assistant provides real-time answers based on the information configured for your site.
Configure the Driver AI Assistant
Go to:
Configuration > General Settings > Site > Manage Kiosk AI Assistant
1. Create a site specific prompt
Define a prompt that includes all relevant information about:
Your registration process
Site procedures
Safety instructions
Navigation guidelines
You can also add images with context (e.g. maps, signage, instructions) to support the assistant with visual guidance.
2. Enable the AI Assistant on channels
Select where the Driver AI Assistant should be available:
WhatsApp
Physical kiosk
Mobile kiosk
Driver Experience
On (Mobile) Kiosk
Drivers can open the AI Assistant by clicking the “Help” button.
Once activated, the assistant provides context-aware support, based on the current step in the registration flow.
If drivers keep the Mobile Driver Portal open after registration, they can continue using the assistant during their visit.
On WhatsApp
When enabled on WhatsApp, the assistant creates a single conversation channel:
All instructions are sent via WhatsApp
Drivers can ask questions and receive answers in the same thread
This creates a seamless, two-way communication experience.
Improve your setup based on driver questions
Once your Driver AI Assistant is live, you can return to the settings page to review the most frequently asked driver questions.
These insights help you to:
Improve and refine your prompt
Optimize the registration flow
Adjust on-site communication (e.g. signage, instructions)
By continuously learning from driver interactions, you can reduce confusion and further streamline the driver experience.
Pricing & Availability
The Driver AI Assistant is currently available on request and can be enabled by our support or product team.
As part of this initial roll-out, we aim to learn from real usage and validate the value it brings to both drivers and site operators.
During this validation phase, the Driver AI Assistant is offered free of charge. Future pricing will be defined based on learnings and adoption.